Utility billing (water, sewer, and refuse collection) is completed by the Finance Department staff. Billing is made bi-monthly for residential customers and monthly for commercial/industrial customers and includes a basic user charge and a flood control fee and other charges and fees specific to individual accounts. The Village receives Lake Michigan Water from the Northwest Water Commission via the City of Evanston. Well water is not used in the Village water system although deep wells are maintained as back up water sources.
You can pay your Utility Bill in a variety of ways.
To have your utility bill payments automatically deducted from your checking or savings account on the bill's due date, complete and submit an Authorization for Direct Debit application (PDF).
Other Payment Methods
Utility bills can also be paid online, by mail, or in person at the Finance counter in Village Hall. Also, for your convenience, there is a 24-hour drop box located in front of the Village Hall.
To activate or terminate Village of Palatine Utility Services (water, sewer, and refuse collection) call the Utility Billing Department at 847-359-9082. In order to provide enough time for Village Staff to obtain a final water meter reading, please contact us at least one week prior to your move-in/move-out date. If activating service, be sure to inquire about the Automatic Billing Payment program.