New single-family, town home, and two flat residents must contact the Village of Palatine Utility Billing at (847) 359-9082 to set up an account for service.
Move in/out refuse collection: contact Environmental Health at (847) 359-9042 to schedule collection.
Groot performs all residential refuse and recycling collection for the Village.
All refuse must be placed in secured plastic bags, not to exceed 50 pounds, for collection. Note: Groot will be delivering refuse carts to all single-family and townhome units (those that already participate in the weekly curbside collection program) in November, 2019. Following delivery of the refuse carts, they must be utilized for your weekly refuse collection. Any excess refuse that cannot be placed in the cart may be bagged and placed next to/on top of the refuse cart for collection.
Only refuse and recycling carts provided by Groot are permitted for use.
An unlimited amount of bagged/bundled yard waste may be placed at the curb for weekly collection. No stickers are required.