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The original item was published from 11/3/2020 8:43:00 AM to 11/4/2020 8:11:21 AM.

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Posted on: November 3, 2020

[ARCHIVED] Citizen Self Service Portal Goes Live on Monday, November 9

CSS Logo Aug 18 2020

The Village of Palatine will be implementing a new on-line customer self service portal starting on Monday, November 9, 2020. Through the Citizen Self Service (CSS) portal, residents, contractors, and business owners will be able to search for an address or parcel, apply for a permit or license, request an inspection, and more. The CSS portal will also provide residents, contractors, and business owners the ability to start and save permit or plan applications for submittal at a later date and receive updates on submittals and requests in real time.


The CSS portal will bring our residents and businesses into the community development process by providing online access to information. Online tools help to ensure effective communication while eliminating the need for a phone call or office visit. Residents, contractors, and business owners will be able to search for an address or parcel, apply for a permit or license, request an inspection, pay invoices, and more 24/7/365.


Please watch for more updates regarding the implementation of the Village’s Citizen Self Service (CSS) portal and related issues.

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