Village of Palatine

January 5, 2018

Welcome to the Village of PalatinE-Newsletter

The Village of Palatine wishes to share community news, events and information
important to the residents it serves. 
The Village of Palatine will release a weekly
PalatinE-Newsletter keeping our subscribers informed of the happenings within the Village of Palatine.

Frozen Water Pipes

Winter Cold Snap Can Cause Pipes to Freeze

Freezing winter temps can cause water pipes in your home and business to freeze or burst. If you turn on your faucets and no water comes out, the water in your pipes is probably frozen. You may be able to thaw a frozen pipe with the warm air from a hair dryer. Make sure the faucet is open and never stand in water while operating an electric appliance. Do not use a blowtorch or any other open flame to thaw pipes.

If your water pipes have already burst, turn off the water at the main shut-off valve in the house. If the shut-off valve is not working, please call the Public Works Department at (847) 705-5200 and the Water Division can shut the water off at the buffalo box (b-box) outside your home. 

Some suggestion that can help frozen pipes:

  • Leave cabinet doors open under kitchen and bathroom sinks (especially if they are located against an outside wall) to allow warmer room temperature air to circulate around pipes.
  • Place a small lamp with an incandescent bulb near the pipes. Be sure to remove anything flammable from the area to prevent fires.
  • Allow faucets to drip slowly to keep water flowing through pipes that are vulnerable to freezing. If the dripping stops, ice may be blocking the pipe. Keep the faucet open to assist in pressure relief. 
Visit our webpage for more information on preventing or dealing with frozen water pipes. 
Village Snow Plowing

Information on Snow Plowing in the Village

The Village of Palatine Public Works Department is responsible for 167 center lane miles of snow and ice control within the Village. The 167 miles are divided into 11 sections with two trucks that are typically assigned to each section or route in a plowing event. Public Works is also responsible for plowing the commuter parking lots, Fire Stations, Police Headquarters and Village Hall parking lots.

Depending on the type of snow and amount of snowfall, it can take approximately seven hours to clear a typical route which is 15 miles. Major streets are plowed first such as Northwest Highway, Palatine and Hicks Roads, followed by secondary and residential streets, including cul-de-sacs. The Village is not responsible for the plowing of State and County Roads such as Quentin, Roselle, Rand, Dundee, Algonquin, Euclid, Route 53 and Hicks Road (north of Dundee Road and south of Northwest Highway). 

Damaged Mail Boxes/Parkways

If a curbside mailbox or parkway is damaged by a Village snowplow, call the Public Works Department at (847) 705-5200. The Village will either repair the box and/or parkway, or bring out a temporary mailbox so residents can receive mail delivery. Keep in mind, the Village is not responsible for mailboxes damaged during snow plowing if the boxes do not meet code. For frequently asked questions, visit our webpage.

Protect Your Mailbox

Protect Your Mailbox During the Winter

During the winter, mailboxes are occasionally damaged during snow plowing operations. If a Village snow plow hits a properly installed mailbox that meets Village Code, the Public Works Department will repair or replace the mailbox and/or post at no cost to the homeowner.

The Village is not responsible for mailboxes damaged by non-Village vehicles and total liability is limited to the cost of replacing a standard metal mailbox and/or a standard pre-treated wooden post. 

Proper placement and mounting of a mailbox can help prevent snow plows from striking it. According to the U.S. Postal Service (USPS) regulations, mailboxes should be placed so that the front of the mailbox is set 6 to 8 inches back from the curb or the edge of the pavement. There should also be 41 to 45 inches of space from the bottom of the mailbox to the top of the curb or road. 

Residents who believe their curbside mailbox was damaged by a Village snow plow may call the Public Works Department at (847) 705-5200, Monday through Friday, 8:00 a.m. to 4:00 p.m. Please note, damage must be reported upon noticing it. See our webpage for information regarding mailboxes and snow plowing operations within the Village.

Adopt a Hydrant Program

Adopt-A-Hydrant Program

The Palatine Fire Department is asking residents, business owners, and local civic groups to consider participating in the “Adopt-A-Hydrant” Program. During the winter months, heavy snowfall makes finding and accessing fire hydrants very difficult for firefighters, and during an emergency every second counts. By clearing a fire hydrant, snow should be removed about 3 feet away from the hydrant in all directions with a pathway cleared between the hydrant and the roadway.

With your help we can ensure that hydrants will be located quickly. Please see our website page for more information on our Adopt-A-Hydrant program. 

US Passports

Clerk’s Office Accepts U.S. Passport Applications

To better serve our community, we’ve extended the hours for accepting passport applications to Monday through Friday, 9:00 a.m. to 4:00 p.m., no appointment necessary. To ensure a complete and quick processing experience, please review the information below.

Requirements for Passport Processing:

1. Completed DS-11 Passport Application (use black ink ONLY)
2. Citizen Documentation: 

• Original or Certified Copy of Birth Certificate with Parents’ Names

• Original Certificate of Naturalization, or

• U.S. Passport Book or  U.S. Passport Card

3. Identification (valid Driver’s License or State ID)
4. 2" x 2" Passport Color Photo
5. Expired U.S. Passport Book or Card

Children under the age of 16 must appear with both parents and submit an Original/Certified Birth Certificate.

Passport Fees: 

Payment must be made in the form of a personal check or money order, payable to the US Department of State.

• Adult U.S. Passport Book (age 16 and above) $110; U.S. Passport Card $30  
• Child U.S. Passport Book (age 15 and under) $80; U.S. Passport Card $15
• Expedite Fee (additional) $60
• Mandated Execution Fee (per applicant) $25 (payable to the Village of Palatine by check, cash or credit card)

Passport Book Delivery Times: 

• Routine Service: 4 - 6 weeks 
• Expedited Services: 2 - 3 weeks

For additional information regarding a U.S. Passport Book or U.S. Passport Card, please visit the Village of Palatine passport services webpage or visit the US Department of State website at You may also call the Village of Palatine Clerk’s office at (847) 359-9051.

Upcoming Community Events

Palatine Winter Farmers' Market
Palatine Train Station
137 W. Wood Street
Saturday, January 6, 8:00 a.m. to 12:00 p.m.

Knights of Columbus Free Throw Contest
St. Thomas Villanova - Rowley Center
1201 E. Anderson Drive
Monday, January 8, 5 p.m. to 7:00 p.m.

* Palatine community groups are welcome to submit public events to our event calendar by filling out an
event calendar request

Employment Opportunities

No job openings currently available.

Next Village Council Meeting

January 8
7 PM, Council Chambers

*To view current and past agendas and packets or to view videos of the council meetings, please click here.

Village of Palatine

Village of Palatine

200 East Wood Street
Palatine, Illinois
(847) 358-7500

Monday through Friday

8:00 a.m. to 5:00 p.m.

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