Coronavirus Information

This section of the Village’s website is intended to provide easy access to information and guidance for our residents and businesses during the ongoing COVID-19 pandemic.  The Village will continue to provide updates and information as available:

NOTE: If you have any questions regarding the Coronavirus, please call the Illinois Coronavirus Disease (COVID-19) Hotline at (800) 889-3931 or contact them via e-mail at DPH.SICK@ILLINOIS.GOV (resources are available 24/7).

Village of Palatine Oval Logo

For Immediate Release

March 27, 2020

Mayor Jim Schwantz is strongly encouraging all residents to follow the mandates and recommendations set forth by Governor J.B. Prizker to stay at home and practice social distancing in an effort to slow the spread of the coronavirus (COVID-19).

“It is absolutely critical that we follow the directives of the Governor and the public health officials to stay at home and avoid all unnecessary contact with others” said Schwantz. “Unless you have to go out for essentials reasons like food, medicine, health care, or other essential needs – stay home, stay safe.”

Health professionals continue to stress the need for social distancing and maintaining at least six feet of space at all times and individuals should use appropriate caution in their interactions with others. Our hospital system, as well as the health care professionals and emergency responders, are being overwhelmed with the necessary responses. Everyone needs to do their part to limit the spread of COVID-19. “Each day, we are seeing more and more positive cases of COVID-19 in our state, county, and the northwest suburbs” added Schwantz. “At this point, the only way we can prevent continued spread of the virus, and corresponding strains on our healthcare system, is for everyone to take personal responsibility by staying home as much as they can.”

The Village of Palatine is continually working to ensure all essential local government services are maintained to the greatest extent possible. Many Village employees are working remotely or in split shifts. This may result in some non-emergency services taking longer than is typical. We appreciate everyone’s patience as we focus on the delivery of essential services.



Governor Pritzker’s ’Stay at Home’ Executive Order 2020-10

(COVID-19 Executive Order No. 8)


The Village of Palatine would like to remind everyone that Governor JB Pritzker’s ‘Stay at Home’ Executive Order (No. 2020-10) remains in place.  The Governor’s Executive Order can be viewed in its entirety by clicking the following link: https://www2.illinois.gov/Pages/Executive-Orders/ExecutiveOrder2020-10.aspx

The following is a summary of some components of the Governor’s Executive Order. We remind everyone to please do your part and follow the Governor’s Executive Order as we are all looking to reduce/eliminate the spread of COVID-19.  The State of Illinois has also created a Frequently Asked Questions (FAQ) document to better summarize the Governor’s Executive Order.  This FAQ document can be viewed by clicking here

Stay at Home: All individuals living within Illinois are ordered to Stay at Home except as allowed in the Executive Order.  To the extent individuals are outside of their residences, they must at all times and as much as reasonably possible maintain social distancing of at least six feet from any other person.  People may leave their homes only for Essential Activities, Essential Governmental Functions, or to operate Essential Businesses and Operations (all as defined in the Executive Order).

Essential Businesses and Operations:  All Essential Businesses and Operations are encouraged to remain open.  To the greatest extent feasible, Essential Businesses and Operations shall comply with Social Distance Requirements, including maintaining six-foot social distancing for both employees and members of the public at all times, including, but not limited to, when customers are standing in line.

Prohibited Activities:  All public and private gatherings of any number of people occurring outside a single household or living unit are prohibited (except for the limited purposes permitted by the Executive Order). Pursuant to guidance from the CDC, any gathering of more than ten people is prohibited (unless exempted by the Executive Order). Nothing in the Executive Order prohibits the gathering of members of a household or residence.  All places of public amusement, including playgrounds, shall be closed to the public.

Social Distancing Requirements: For purposes of the Executive Order, Social Distancing Requirements include maintaining at least six-foot social distancing from other individuals, washing hands with soap and water for at least twenty seconds as frequently as possible or using hand sanitizer, covering coughs or sneezes (into the sleeve or elbow, not hands), regularly cleaning high-touch surfaces, and not shaking hands.  Essential Businesses and Operations must take proactive measures to ensure compliance with Social Distancing Requirements, including where possible:  Designating with signage, tape, or by other means six-foot spacing for employees and customers in line to maintain appropriate distance; Having hand sanitizer and sanitizing products readily available for employees and customers; Implementing separate operating hours for elderly and vulnerable customers; and Posting online whether a facility is open and how best to reach the facility and continue services by phone or remotely.

Intent of the Executive Order: The intent of the Executive Order is to ensure that the maximum number of people self-isolate in their places of residence to the maximum extent feasible, while enabling essential services to continue, to slow the spread of COVID-19 to the greatest extent possible. When people need to leave their places of residence, whether to perform Essential Activities, or to otherwise facilitate authorized activities necessary for continuity of social and commercial life, they should at all times and as much as reasonably possible comply with Social Distancing Requirements. 


Options for Donating Personal Protective Equipment (PPE)

For anyone looking to donate Personal Protective Equipment (PPE) to our first responders, please e-mail PPE.donations@illinois.gov



Temporary Adjustments to Groot’s Refuse/Recycling Collection:

Please note: Due to the ongoing COVID-19 issue, Groot is making some temporary adjustments to their refuse/recycling collections. As noted below, Groot is discontinuing (until further notice) the collection of any bulk items/construction debris as well as the collection of any white goods/electronic waste.

The official announcement from Groot is as follows:

March 22, 2020

Municipal Customers

RE: COVID-19 Update

Dear Valued Customers,

In order to protect the health and welfare of our employees along with keeping our customers and public safe, effective March 23, 2020 we are temporarily making the following collection changes until further notice.

All trash/refuse and recycling must be placed in a company designated cart, a can with handles, or bagged. Loose uncontained items will not be collected. More specifically:

- All bulky item/construction debris collection is suspended until further notice.

- All white good/e-waste collection is suspended until further notice.

At this time, yard waste and recycling service is unaffected by the changes; however, we do anticipate potential changes to yard waste and recycling programs also.

We will continue practicing the protocols and recommendations of the Centers for Disease Control
and Prevention. Again, these are temporary changes made in the effort to keep your community and our employees safe. We will update you as soon as anything changes moving forward.

Regards,

Groot Industries


Governor Pritzker’s ’Stay at Home’ Executive Order 2020-10

(COVID-19 Executive Order No. 8)


IL Governor Executive Order Watermark


  • As you may be aware, Illinois Governor JB Pritzker just issued as ’Stay at Home’ Executive Order In Response to COVID-19 (you can view the Executive Order by clicking here).  
  • The State of Illinois has also created a Frequently Asked Questions (FAQ) document to better summarize this Executive Order.  This FAQ document can be viewed by clicking here



Village of Palatine Actions & Services:

Village of Palatine Oval Logo

Village of Palatine Service Adjustments to Aid in Minimizing

the Spread of Coronavirus (COVID-19)

March 19, 2020

The Village of Palatine will continue operations, but implement several strategies to slow the spread of the Coronavirus (COVID-19). Below is a summary of the service adjustments that will be made by the Village, as well as other related information for our community.  Please monitor the Village’s website and Facebook page for the most current information and any further adjustments to services.

Village Facilities Closed to Public Access  In light of concerns to keep our community safe during the ongoing COVID-19 pandemic, the Village of Palatine Village Hall, Fire, Police and Public Works Departments will remain operational, but these facilities will be closed to the public starting at 5 PM on Friday, March 20, 2020.  The timeline for these temporary closures to the public will be re-assessed on an ongoing basis and the public will be updated as necessary.  We thank you for your patience and flexibility as we do our part in stopping the spread of COVID-19. Please know that the Village is following recommendations made by federal, state, and county agencies in our ongoing efforts to mitigate the spread of COVID-19.

Village Contact Information Should you need to conduct business with the Village, we ask that you utilize our website at www.palatine.il.us or contact us at the phone numbers indicated below:

          Administration                          (847) 359-9050

          Permits & Inspections                (847) 359-9042

          Finance Department                  (847) 359-9083

          Fire Department                        (847) 202-6340 (non-emergencies only)    

          Planning & Zoning                      (847) 359-9042

          Police Department                     (847) 359-9000 (non-emergencies only)

          Public Works Department           (847) 705-5200

Services Available Online Many of the services provided by the Village of Palatine can be accessed online. For various forms (including building permit applications, license applications, etc.) or to make online payments (for utility bills, animal licenses, vehicle stickers and more) please visit www.palatine.il.us

Village Meetings All public meetings, as well as other meetings of outside organizations that utilize Village meeting rooms, have been canceled for the remainder of March.  The status of meetings in April and beyond will be provided as determined.

First Responders & Inspectors Emergency communications operators are asking screening questions related to COVID-19 when handling specific medical calls. The Village’s Police and Fire Department services will remain fully operational; however, the Police and Fire Stations will have no public access.  Firefighters are using appropriate personal protective equipment to limit their exposure when encountering a patient with symptoms of COVID-19.  Police officers, firefighters, and all other Village employees and inspectors will be exercising social distancing recommendations.  These employees will also be asking screening questions before arriving at their locations and will be wearing personal protective equipment when necessary.  Some Police services related to taking reports may now be done over the phone.  Please still call 911 and Police will determine whether to respond in person or call you back.

Refuse & Recycling Collection Refuse/Recycling collection will continue to take place on your regular collection day (Note:  Until further notice, Groot will not be collecting bulk items, construction debris, white goods or electronics).  At this time, we expect Yard Waste Collection to begin, as part of your regular collection day, the week of April 6.

Door-to-Door Solicitation Door-to-door solicitations, including non-profit fundraising campaigns, are prohibited at this time.

Caring for Senior and At-Risk Residents Please consider checking in on friends and neighbors who are at higher risk of complications in regards to COVID-19, including those over the age of 60 and with underlying health conditions, and particularly those who live alone, to ensure that they are well or have the supplies they need. Please call, text, or email these individuals. Should you visit a high-risk individual in person, please be sure you are in good health, that you maintain the recommended social distancing of 6 feet apart, and that you practice other pertinent Centers for Disease Control and Prevention guidelines.


State of Illinois Seal

State of Illinois Services & Actions:


Child Care for Essential Workers:  The Governor’s Office of Early Childhood Development (along with many agency partners) has developed a web page for communities with resources to help them address child care needs for essential workers.  This website will be updated  regularly as more resources become available.  Click on the following link for the website:  https://www2.illinois.gov/sites/OECD/Pages/For-Communities.aspx 


Governor Pritzker’s ’Stay at Home’ Executive Order 

(COVID-19 Executive Order No. 8)


  • As you may be aware, Illinois Governor JB Pritzker just issued as ’Stay at Home’ Executive Order In Response to COVID-19 (you can view the Executive Order by clicking here).  
  • The State of Illinois has also created a Frequently Asked Questions (FAQ) document to better summarize this Executive Order.  This FAQ document can be viewed by clicking here

If you have any questions regarding the Coronavirus, please call the Illinois Coronavirus Disease (COVID-19) Hotline at (800) 889-3931 or contact them via e-mail at DPH.SICK@ILLINOIS.GOV (these resources are available 24/7).


On March 16, 2020, Governor JB Pritzker issued an Executive Order (click here to read the Order).  The Executive Order included requirements related to bars/restaurants and public/private gatherings.  Below is a summary of the requirements in the Executive Order:

Restaurant & Bar Limitations:  "Beginning March 16, 2020 at 9 p.m. through March 30, 2020, all businesses in the State of Illinois that offer food or beverages for on-premises consumption-including restaurants, bars, grocery stores, and food halls--must suspend service for and may not permit on-premises consumption. Such businesses are permitted and encouraged to serve food and beverages so that they may be consumed off premises, as currently permitted by law, through means such as in-house delivery, third-party delivery, drive-through, and curbside pick-up. In addition, customers may enter the premises to purchase food or beverages for carry-out However, establishments offering food or beverages for carry-out, including food trucks, must ensure that they have an environment where patrons maintain adequate social distancing. Businesses located in airports, hospitals, and dining halls in colleges and universities are exempt from the requirements of this Executive Order. Hotel restaurants may continue to provide room service and carry-out Catering services may continue."

Related Information: 

  • For more information regarding the Governor’s Executive Order relating to restaurants and bars, please click here to view the State’s corresponding ’Frequently Asked Questions’ document.  
  • To view the letter from the Illinois Department of Public Health regarding the enforcement of the Governor’s COVID-19 Executive Order No. 5 please click here.  
  • To view the ’COVID-19 and Food Service’ document prepared by the Illiois Department of Public Health (including guidance, resources, and Frequently Asked questions) please click here.
  • To view the Guidance Information (for food establishments that stay open or close during the COVID-19 pandemic) from the Illinois Department of Public Health please click here.
  • For more information regarding liquor sales/service as it relates to the Governor’s Executive Order relating to restaurants and bars, please click here to view the Illinois Liquor Control Commission’s ’Frequently Asked Questions’ document.


Public & Private Gathering Limitations:  "All public and private gathering of any number of people occurring outside a single household or living unit are prohibited, except for the limited purposes permitted by this Executive Order.  Pursuant to current guidance from the CDC, any gathering of more than 10 people is prohibited unless exempted by this Executive Order."  

Note: This was included in the Executive Order In Response to COVID-19 (COVID-19 Executive Order No. 8) which supersedes Section 2 of Executive Order 2020-07 (COVID-19 Executive Order No. 5), which prohibited gatherings of 50 people or more.


Government Agency Resources:

This section has been created to provide updated information and consolidated resources for our community to access.  Please visit the following resources for the most recent information related to the Coronavirus:


IL Coronavirus Website

The State of Illinois has created a new website to detail the State’s evolving response to the Coronavirus (COVID-19) and the resources available to Illinois residents during this challenging time.  In addition, the website centralizes breaking updates from State government, prevention and preparation tips, frequently asked questions, and resources from public health experts.  To view the State of Illinois Coronavirus (COVID-19) Website click here.


CDC Logo

Centers for Disease Control & Prevention: Click here.


Illinois Department of Public Health Logo

Illinois Department of Public Health: Click here.


Cook County Department of Public Health Logo

Cook County Department of Public Health: Click here.

The President's Coronavirus Guidelines Logo

To view the President’s Coronavirus Guidelines for America (15 Days to Slow the Spread): Click here.


Illinois Commerce Commission Logo
Illinois Commerce Commission:  Click here


Other Important Coronavirus (COVID-19) Related Information:


Don't Flush Down Toilet

Don’t Flush It!

The Village of Palatine is responsible for maintaining the public sanitary sewer system, while homeowners and businesses are responsible for maintaining the private sanitary service lines that connect to the Village main line. Sewer lines and lift stations are designed to only handle water, human waste, and toilet tissue paper.  Other items will potentially clog sewer lines and lead to sewer backups into homes and businesses that are expensive to clean and repair.  The ongoing Coronavirus (COVID-19) issue has created a temporary shortage of toilet paper.  If shortages continue, people may attempt to use alternative products.  Residents and businesses need to recognize what not to flush in toilets.  Do NOT flush any of the following:

  • Baby or toilet wipes (flushable wipes may be used, but in minimum quantity and flushed one at a time), towelettes, disinfecting wipes, cloth wipes, paper towels, napkins, or Kleenex;
  • Diapers;
  • Paper products or cotton swabs;
  • Feminine hygiene products or other personal care items;
  • Rags or mop heads; and
  • Medications.

If you use any of the above listed items, please dispose of them properly and NOT in the toilet.  For any questions or concerns, please contact the Public Works Department at (847) 705-5200.