Coronavirus Information

is section of the Village’s website is intended to provide easy access to information and guidance for our residents and businesses during the ongoing COVID-19 pandemic.  The Village will continue to provide updates and information as available.  If you have any questions regarding the Coronavirus, please call the Illinois Coronavirus Disease (COVID-19) Hotline at (800) 889-3931 or contact them via e-mail at DPH.SICK@ILLINOIS.GOV

Restore Illinois Plan Update

As you may be aware, Governor JB Pritzker’s Restore Illinois Plan, with 5 distinct phases, is currently in place.  It is anticipated that all regions of the state will enter Phase 3 of the plan on May 29, 2020. More information about the Governor’s announcement earlier today is available in the Governor’s press release (available via this link).

The Governor has also released guidelines for various businesses/industries which are available on the Illinois Department of Commerce and Economic Opportunity’s (DCEO) website via this link. These guidelines are intended to prepare businesses, employers and employees to implement new safety measures for reopening and returning to work.  

Below is the list of guidelines and toolkits for businesses allowed to re-open in Phase 3:

Additionally, the State of Illinois is providing new guidelines for indoor/outdoor tennis (available via this link), as well as revised guidelines for boating and fishing (available via this link) and for golf (available via this link).

DCEO is available to assist with inquiries regarding the new guidelines by phone at (800) 252-2923 or by email at

Village of Palatine Oval Logo

Village of Palatine Service Adjustments Due to COVID-19

The Village of Palatine will continue operations, but implement several strategies to slow the spread of the Coronavirus (COVID-19). Below is a summary of the service adjustments that will be made by the Village, as well as other related information for our community.  Please monitor the Village’s website and Facebook page for the most current information and any further adjustments to services.

Village Facilities  The Village Hall and Police Headquarters building re-opened to the public on Monday, May 18.  Initially, the Village Hall will have limited hours of 8 AM - 11 AM and 1:30 PM to 4 PM Monday - Friday (the Village Hall will be open to our vulnerable population only from 1 to 1: 30 PM).  At this time, the Public Works facility on Illinois Avenue remains closed to the public.  The operations of each Village facility will be re-assessed on an ongoing basis and the public will be updated as necessary.  We thank you for your patience and flexibility as we do our part in stopping the spread of COVID-19. Please know that the Village is following recommendations made by federal, state, and county agencies in our ongoing efforts to mitigate the spread of COVID-19.

Services Available Online Many of the services provided by the Village of Palatine can be accessed online. For various forms (including building permit applications, license applications, etc.) or to make online payments please visit

Other Resources:

OSHA Guidance on Preparing Workplaces for COVID-19:  To view the document click here.

CDC Work Places During the COVID-19 Pandemic: To view the document click here.

Guidance for Public Inspectors: To view the document click here.

Detailed COVID-19 Case Data:

The Cook County Department of Public Health’s website provides details (including data for each community) regarding all confirmed cases of COVID-19 that have been reported to them. This information is being updated on a regular basis. To view this information please click on the following link: 

’Stay at Home’ Order and Essential Businesses & Operations:

Per Governor JB Pritzker’s ’Stay at Home’ Executive Order, which is now in effect until May 30, 2020, all Essential Businesses & Operations are encouraged to remain open.  To the greatest extent feasible, Essential Businesses & Operations shall comply with Social Distance Requirements, including maintaining six-foot social distancing for both employees and members of the public at all times, including, but not limited to, when customers are standing in line. 

Please Note the Following Related Resources Regarding Essential Businesses & Operations: 

To view the Illinois Department of Commerce & Economic Opportunity’s Phase 3 Businesses & Operations FAQ summary please click here. 

To file a complaint about a ’non-essential’ business being open please click here.

Latest Village Communications:

Garage & Estate Sales Not Allowed at the Time:  Please note that, per the Governor’s Stay at Home Executive Order, garage sales and estate sales are not considered essential businesses or essential activities, thus they cannot occur at this time. We will continue to monitor the applicable regulations and share when these activities may resume. 

Groot Garbage & Recycling Collection Update:  Starting the week of May 11, Groot will begin to collect one bulk item in conjunction with your regularly scheduled garbage and recycling collections. The limit of one bulk item per collection will be in place through the end of May. Then, starting June 1, multiple bulk items can be placed at the curb for your regular collection. Please note, any bagged garbage placed at the curb (not including bagged garbage in a refuse cart) must be sealed/tied off. As a reminder, the collection of any white goods (appliances, etc.) and electronic waste (TVs, etc.) must be scheduled directly with Groot by contacting them at (800) 244-1977. 

Video Announcement by Mayor Schwantz: Mayor Schwantz has prepared a message to the Palatine community in regards to the ongoing COVID-19 pandemic and the recently announced parameters contained within Governor JB Pritzker’s Extended Stay at Home Executive Order that will be in effect from May 1 - 30. To view the video please click here.

Governor Pritzker’s Modified Stay at Home Executive Order:  Below is a summary of the modifications included within Governor Pritzker’s Extended Stay at Home Executive Order that will be in effect from May 1 - May 30 (the full version of the revised Executive Order can be viewed by clicking here):

  • Face coverings are required to be worn by all individuals, when medically tolerable, who are in public places and unable to maintain adequate social distancing of six feet, except for children under age two and when with members of the same household. Face coverings are required in indoor public places such as stores.
  • All essential businesses may remain open consistent with the original executive order. Essential retail stores shall reduce their occupancy capacity to 50% or to the capacity set by the Department of Commerce and Economic Opportunity (DCEO) based on store square footage, provide face coverings to all employees who cannot maintain social distancing of six feet at all times, set up store aisles to be one-way, communicate these requirements to customers through signage and public service announcements and discontinue use of reusable bags.
  • Non-essential retail stores may reopen to take orders online or over the phone for either pickup outside the store or delivery. Employees must maintain social distancing of six feet or wear a face covering when that is not possible.
  • All businesses that have employees physically reporting to a work-site must post IDPH’s guidance regarding workplace safety during the COVID-19 emergency. 
  • Fishing and boating in groups of no more than two per watercraft will be permitted.
  • Golf courses will be permitted to open only when following strict guidelines provided by DCEO.
  • Some state parks will be reopened.
  • Pet grooming services will be allowed to reopen.
  • Educational institutions may allow and establish procedures for pick-up of necessary supplies or student belongings and dormitory move-out. These procedures must be in a manner consistent with public health guidelines and social distancing requirements. 

IDPH Provides Updated COVID-19 Testing Information: The Illinois Department of Public Health has noted that as COVID-19 testing expands, testing is now available for people who:

  • Have COVID-19 symptoms (cough, shortness or brath or fever); and
  • Have a risk factor such as contact with someone confirmed to have COVID-19 or a compromised immune system or serious medical condition.
  • For more information and guidance please click here.

Guidance Regarding the Use of Masks by the Public: The U.S. Centers for Disease Control and Prevention (CDC) now recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies). The CDC also advises the use of simple cloth face coverings to slow the spread of COVID-19 and help people who may have the virus and do not know it from transmitting it to others. The most effective measures for preventing further spread of COVID-19 remain staying home when you are sick, maintain physical separation between other people while out in public (at least 6 feet), and frequently washing your hands with either soap and water or an alcohol-based hand rub.

To view the Illinois Department of Public Health’s guidance regarding the use of masks by the public please click the following link:…/IDPH-Guidance-on-Use-of-Masks-…

To view the CDC’s instructions on how to make your own mask please click the following link:…/CDC-DIY-Cloth-Face-Covering-In…

CDC Guide - ’How to Protect Yourself and Others’: The CDC has prepared a COVID-19 related information guide titled ’How to Protect Yourself and Others’. The guide provides specific recommendations that will help protect you and your family, while also helping to slow the spread of COVID-19. To view the guide, please click here.

IDPH COVID-19 Guide for Grocery Shopping: The Illinois Department of Public Health has prepared a COVID-19 Guide for Grocery Shopping. This Guide includes recommendations for how to conduct yourself while shopping. In addition, it suggests shopping alternatives to consider (such as food/meal delivery or having friends/family shop for you). The Guide can be viewed by clicking here.

Personal Protective Equipment Donations to the Village of Palatine:  The Palatine Police Department will be accepting donations of personal protective equipment (PPE) and anti-bacterial cleaning supplies, wipes, gels, sprays, etc., on the following days and times: Tuesday, April 7 & 14 (8 AM - 11 AM) and Thursday, April 9 & 16 (1 PM – 4 PM).  Anyone interested in donating during these times may do so by ringing the intercom speaker on the front door of the Palatine Police Station (595 N. Hicks Road). They will then be instructed to meet an officer at a south side door (Mariano’s side). If you would like to make a donation and cannot do so during the above times, please call (847) 359-9000 and we will make arrangements. The Village of Palatine is appreciative of all the donations, no matter how big or small.

The Illinois Department of Financial and Professional Regulation Press Release:  The Illinois Department of Financial and Professional Regulation has just announced a series of actions to ensure the protection of Illinoisans in many areas of consumer borrowing, servicing, and collections. Please click here to view the Press Release and corresponding links to other related information.

Local/Small Business Programs in Response to COVID-19:  To ensure our local/small businesses are aware of some of the programs being created in response to the ongoing COVID-19 issue, the Illinois Department of Commerce & Economic Opportunity’s website has a specific section outlining the programs, applications, eligibility criteria, etc. For more information please visit their website:…/Pag…/EmergencySBAIntiatives.aspx 

PalatineStrong Website LogoSupport Your Local Businesses:  The Palatine Area Chamber of Commerce has created a new website ( in an effort to promote and sustain our local businesses during the COVID-19 outbreak.  The website is designed to allow business owners to submit and residents to view all Palatine businesses, organizations, and services that are available and operating at this time.  Please visit the website to see the hours, offers, and services being provided by your local businesses.  

State of Illinois Seal

State of Illinois Services & Actions:

Governor Pritzker’s Executive Order Regarding Restaurants & Bars and Related Issues 

On March 16, 2020, Governor JB Pritzker issued an Executive Order (click here to read the Order).  The Executive Order included requirements related to bars/restaurants and public/private gatherings.  Below is a summary of the requirements in the Executive Order:

Restaurant & Bar Limitations:  "Beginning March 16, 2020 at 9 p.m., all businesses in the State of Illinois that offer food or beverages for on-premises consumption-including restaurants, bars, grocery stores, and food halls--must suspend service for and may not permit on-premises consumption. Such businesses are permitted and encouraged to serve food and beverages so that they may be consumed off premises, as currently permitted by law, through means such as in-house delivery, third-party delivery, drive-through, and curbside pick-up. In addition, customers may enter the premises to purchase food or beverages for carry-out However, establishments offering food or beverages for carry-out, including food trucks, must ensure that they have an environment where patrons maintain adequate social distancing. Businesses located in airports, hospitals, and dining halls in colleges and universities are exempt from the requirements of this Executive Order. Hotel restaurants may continue to provide room service and carry-out Catering services may continue."

Public & Private Gathering Limitations:  "All public and private gathering of any number of people occurring outside a single household or living unit are prohibited, except for the limited purposes permitted by this Executive Order.  Pursuant to current guidance from the CDC, any gathering of more than 10 people is prohibited unless exempted by this Executive Order."  

Other Related Restaurant/Food Establishment Information: 

  • To view the letter from the Illinois Department of Public Health regarding the enforcement of the Governor’s COVID-19 Executive Order No. 5 please click here.  
  • To view the ’COVID-19 and Food Service’ document prepared by the Illiois Department of Public Health (including guidance, resources, and Frequently Asked questions) please click here.
  • To view the Guidance Information (for food establishments that stay open or close during the COVID-19 pandemic) from the Illinois Department of Public Health please click here.
  • To view the ’Recommended Guidance for Preventing Spread of COVID-19 in Grocery Stores’ prepared by the Illinois Department of Public Health please click here.
  • To view the U.S. Food & Drug Administration’s ’Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services during COVID-19’ please click here.  The FDA’s corresponding Summary Infographic can be viewed by clicking here.

Government Agency Resources:

This section has been created to provide updated information and consolidated resources for our community to access.  Please visit the following resources for the most recent information related to the Coronavirus:

IL Coronavirus Website

The State of Illinois created a website to detail the State’s evolving response to the Coronavirus (COVID-19) and the resources available to Illinois residents.  In addition, the website centralizes breaking updates from State government, prevention and preparation tips, frequently asked questions, and resources from public health experts. 

State of Illinois Coronavirus (COVID-19) Website: click here.

Illinois Department of Commerce and Economic Opportunity Logo

The Illinois Department of Commerce & Economic Opportunity continues to share business related information, programs, and resources on their website as a resource during the ongoing COVID-19 issue. 

Illinois Department of Commerce & Economic Opportunity Website: click here.

Coronavirus Gov Website Logo

The CDC, U.S. Department of Homeland Security, FEMA, and The White House have partnered in the creation of a Coronavirus (COVID-19) related website. This website provides a variety of information, resources, and tools related to the ongoing COVID-19 issue. Website: Click here.

CDC Logo

Centers for Disease Control & Prevention Website: Click here.

Illinois Department of Public Health Logo

Illinois Department of Public Health Website: Click here.

Cook County Department of Public Health Logo

Cook County Department of Public Health Website: Click here.

The President's Coronavirus Guidelines Logo

To view the President’s Coronavirus Guidelines for America (30 Days to Slow the Spread): Click here.

Illinois Commerce Commission Logo
Illinois Commerce Commission Website:  Click here. 

Illinois Municipal League COVID-19 Resources Logo

The Illinois Municipal League has created a dedicated page on their website with information and resources related to COVID-19.

Illinois Municipal League COVID-19 Resources: click here.

Other Important Coronavirus (COVID-19) Related Information:

Don't Flush Down Toilet

Don’t Flush It!

The Village of Palatine is responsible for maintaining the public sanitary sewer system, while homeowners and businesses are responsible for maintaining the private sanitary service lines that connect to the Village main line. Sewer lines and lift stations are designed to only handle water, human waste, and toilet tissue paper.  Other items will potentially clog sewer lines and lead to sewer backups into homes and businesses that are expensive to clean and repair.  The ongoing Coronavirus (COVID-19) issue has created a temporary shortage of toilet paper.  If shortages continue, people may attempt to use alternative products.  Residents and businesses need to recognize what not to flush in toilets.  Do NOT flush any of the following:

  • Baby or toilet wipes (flushable wipes may be used, but in minimum quantity and flushed one at a time), towelettes, disinfecting wipes, cloth wipes, paper towels, napkins, or Kleenex;
  • Diapers;
  • Paper products or cotton swabs;
  • Feminine hygiene products or other personal care items;
  • Rags or mop heads; and
  • Medications.

If you use any of the above listed items, please dispose of them properly and NOT in the toilet.  For any questions or concerns, please contact the Public Works Department at (847) 705-5200.