Coronavirus Information

This section of the Village’s website is intended to provide easy access to information and guidance for our residents and businesses during the ongoing COVID-19 pandemic.  The Village will continue to provide updates and information as available.  If you have any questions regarding the Coronavirus, please call the Illinois Coronavirus Disease (COVID-19) Hotline at (800) 889-3931 or contact them via e-mail at DPH.SICK@ILLINOIS.GOV

IDPH - 'Know the Difference' Between a cold, the flu, and COVID-19.

The Illinois Department of Public Health has created a summary of the signs and symptoms of a cold, the flu, and COVID-19.  To view the summary please click here.

Restore Illinois Plan Update

As you may be aware, Governor JB Pritzker’s Restore Illinois Plan, with 5 distinct phases, is currently in place.  All regions of the state entered Phase 3 of the plan on Friday, May 29, 2020 and Phase 4 of the Plan on Friday, June 26, 2020.  The Governor has also released guidelines for various businesses/industries which are available on the Illinois Department of Commerce and Economic Opportunity’s (DCEO). These guidelines are intended to prepare businesses, employers and employees to implement new safety measures for reopening and returning to work.  

Restore Illinois: Resurgence Mitigation Guidelines (effective Friday. November 20, 2020)

With a new wave of COVID-19 surging across the state of Illinois and the nation, the state is committed to listening to public health experts and following the science to keep people safe. Tier 3 builds on the Resurgence Mitigation Plan first released in July to suppress the spread of the virus and ensure our hospitals do not become overrun.  This new tier aims to limit gatherings and encourages people to stay home to the greatest extent possible, while permitting some industries to remain open at significantly reduced capacities with proper safety measures in place. All detailed Phase 4 operational guidance remains in effect. Where Phase 4 guidance and Tier 3 Mitigations imply different standards, the more restrictive Tier 3 Mitigations will apply.  For detailed information regarding the mitigation guidelines that will to effect on Friday, November 20, 2020, please click the following link: Resurgence Guidelines

Restore Illinois Phase 4 Image

Phase 4 Information:  Updated Guidelines for Bars & Restaurants


Earlier today, the State of Illinois announced revised guidelines for restaurants and bar establishments statewide to operate safely and help prevent the spread of COVID-19.  Based on a recent increase in cases, these latest guidelines will require patrons to wear a mask during any interaction with wait staff, food service workers, and other employees at bars and restaurants. Face coverings must be worn over the nose and mouth when patrons are approached and served by staff, including but not limited to when employees take patrons orders, deliver food and beverages, and service tables. This guidance will also apply to other facilities with food services areas that are currently subject to the Restore Illinois guidance, such as indoor recreational facilities, museums, and entertainment venues.

The State's new guidelines go into effect Wednesday, August 26th and will require face coverings to be worn both in indoor and outdoor dining settings in all eleven regions in the state. Full guidelines may be found on the Department of Commerce and Economic Opportunity (DCEO) or by clicking here.

Phase 4 Information:

The State of Illinois entered Phase 4 of the Governor’s Restore Illinois Plan on Friday, June 26, 2020.

The State of Illinois has released guidelines for Phase 4 of the Governor’s Restore Illinois Plan. An overview of the Phase 4 Guidelines can be viewed by clicking here.  For more detailed information related to specific businesses/industries, please click here

To view the Illinois Department of Commerce & Economic Opportunity's Restore Illinois Phase 4 Guidelines - FAQ for Businesses and Mitigation Measures (including guidance on the use of tents or domes for dining) please click here.

DCEO is available to assist with inquiries regarding the new guidelines by phone at (800) 252-2923 or by email at

Outdoor Dining Packet Cover

Tent Information:  For those looking to utilize outdoor dining tents the Village has created an Outdoor Dining Tent Resource Guide to outline the applicable guidelines and requirements.  To view the Outdoor Dining Tent Resource Guide please click here

General Information:  In conjunction with Phase III of the Restore Illinois Plan, outdoor dining is permitted subject to the applicable rules and guidelines.  To view the Village of Palatine’s Outdoor Dining Information please click here.

Village of Palatine Oval Logo

Services Available Online Many of the services provided by the Village of Palatine can be accessed online. For various forms (including building permit applications, license applications, etc.) or to make online payments please visit

Other Resources:

OSHA Guidance on Preparing Workplaces for COVID-19:  To view the document click here.

CDC Work Places During the COVID-19 Pandemic: To view the document click here.

Guidance for Public Inspectors: To view the document click here.

CDC Suggestions for Limiting Workplace Violence:  The CDC has prepared information on how to limit work place violence in the retail and service industries as it relates to the ongoing COVID-19 pandemic.  To view the information please click here.

Detailed COVID-19 Case Data:

The Cook County Department of Public Health’s website provides details (including data for each community) regarding all confirmed cases of COVID-19 that have been reported to them. This information is being updated on a regular basis. To view this information please click on the following link: 

Latest Village Communications:

Guidance Regarding the Use of Masks by the Public: The U.S. Centers for Disease Control and Prevention (CDC) recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. The CDC also advises the use of simple cloth face coverings to slow the spread of COVID-19 and help people who may have the virus and do not know it from transmitting it to others. The most effective measures for preventing further spread of COVID-19 remain staying home when you are sick, maintain physical separation between other people while out in public (at least 6 feet), and frequently washing your hands with either soap and water or an alcohol-based hand rub.

To view the Illinois Department of Public Health’s guidance regarding the use of masks by the public please click the following link:…/IDPH-Guidance-on-Use-of-Masks-…

To view the CDC’s instructions on how to make your own mask please click the following link:…/CDC-DIY-Cloth-Face-Covering-In…

CDC Guide - ’How to Protect Yourself and Others’: The CDC has prepared a COVID-19 related information guide titled ’How to Protect Yourself and Others’. The guide provides specific recommendations that will help protect you and your family, while also helping to slow the spread of COVID-19. To view the guide, please click here.

IDPH COVID-19 Guide for Grocery Shopping: The Illinois Department of Public Health has prepared a COVID-19 Guide for Grocery Shopping. This Guide includes recommendations for how to conduct yourself while shopping. In addition, it suggests shopping alternatives to consider (such as food/meal delivery or having friends/family shop for you). The Guide can be viewed by clicking here.

Personal Protective Equipment Donations to the Village of Palatine:  The Palatine Police Department will be accepting donations of personal protective equipment (PPE) and anti-bacterial cleaning supplies, wipes, gels, sprays, etc., on the following days and times: Tuesday, April 7 & 14 (8 AM - 11 AM) and Thursday, April 9 & 16 (1 PM – 4 PM).  Anyone interested in donating during these times may do so by ringing the intercom speaker on the front door of the Palatine Police Station (595 N. Hicks Road). They will then be instructed to meet an officer at a south side door (Mariano’s side). If you would like to make a donation and cannot do so during the above times, please call (847) 359-9000 and we will make arrangements. The Village of Palatine is appreciative of all the donations, no matter how big or small.

PalatineStrong Website LogoSupport Your Local Businesses:  The Palatine Area Chamber of Commerce has created a new website ( in an effort to promote and sustain our local businesses during the COVID-19 outbreak.  The website is designed to allow business owners to submit and residents to view all Palatine businesses, organizations, and services that are available and operating at this time.  Please visit the website to see the hours, offers, and services being provided by your local businesses.  

Other Related Restaurant/Food Establishment Information: 

  • To view the letter from the Illinois Department of Public Health regarding the enforcement of the Governor’s COVID-19 Executive Order No. 5 please click here.  
  • To view the ’COVID-19 and Food Service’ document prepared by the Illiois Department of Public Health (including guidance, resources, and Frequently Asked questions) please click here.
  • To view the Guidance Information (for food establishments that stay open or close during the COVID-19 pandemic) from the Illinois Department of Public Health please click here.
  • To view the ’Recommended Guidance for Preventing Spread of COVID-19 in Grocery Stores’ prepared by the Illinois Department of Public Health please click here.
  • To view the U.S. Food & Drug Administration’s ’Best Practices for Retail Food Stores, Restaurants, and Food Pick-Up/Delivery Services during COVID-19’ please click here.  The FDA’s corresponding Summary Infographic can be viewed by clicking here.

Government Agency Resources:

This section has been created to provide updated information and consolidated resources for our community to access.  Please visit the following resources for the most recent information related to the Coronavirus:

IL Coronavirus Website

The State of Illinois created a website to detail the State’s evolving response to the Coronavirus (COVID-19) and the resources available to Illinois residents.  In addition, the website centralizes breaking updates from State government, prevention and preparation tips, frequently asked questions, and resources from public health experts. 

State of Illinois Coronavirus (COVID-19) Website: click here.

Illinois Department of Commerce and Economic Opportunity Logo

The Illinois Department of Commerce & Economic Opportunity continues to share business related information, programs, and resources on their website as a resource during the ongoing COVID-19 issue. 

Illinois Department of Commerce & Economic Opportunity Website: click here.

Coronavirus Gov Website Logo

The CDC, U.S. Department of Homeland Security, FEMA, and The White House have partnered in the creation of a Coronavirus (COVID-19) related website. This website provides a variety of information, resources, and tools related to the ongoing COVID-19 issue. Website: Click here.

CDC Logo

Centers for Disease Control & Prevention Website: Click here.

Illinois Department of Public Health Logo

Illinois Department of Public Health Website: Click here.

Cook County Department of Public Health Logo

Cook County Department of Public Health Website: Click here.

The President's Coronavirus Guidelines Logo

To view the President’s Coronavirus Guidelines for America (30 Days to Slow the Spread): Click here.

Illinois Commerce Commission Logo
Illinois Commerce Commission Website:  Click here. 

Illinois Municipal League COVID-19 Resources Logo

The Illinois Municipal League has created a dedicated page on their website with information and resources related to COVID-19.

Illinois Municipal League COVID-19 Resources: click here.

Other Important Coronavirus (COVID-19) Related Information:

Don't Flush Down Toilet

Don’t Flush It!

The Village of Palatine is responsible for maintaining the public sanitary sewer system, while homeowners and businesses are responsible for maintaining the private sanitary service lines that connect to the Village main line. Sewer lines and lift stations are designed to only handle water, human waste, and toilet tissue paper.  Other items will potentially clog sewer lines and lead to sewer backups into homes and businesses that are expensive to clean and repair.  The ongoing Coronavirus (COVID-19) issue has created a temporary shortage of toilet paper.  If shortages continue, people may attempt to use alternative products.  Residents and businesses need to recognize what not to flush in toilets.  Do NOT flush any of the following:

  • Baby or toilet wipes (flushable wipes may be used, but in minimum quantity and flushed one at a time), towelettes, disinfecting wipes, cloth wipes, paper towels, napkins, or Kleenex;
  • Diapers;
  • Paper products or cotton swabs;
  • Feminine hygiene products or other personal care items;
  • Rags or mop heads; and
  • Medications.

If you use any of the above listed items, please dispose of them properly and NOT in the toilet.  For any questions or concerns, please contact the Public Works Department at (847) 705-5200.